Frequently Asked Questions
For local services, usually Brisbane, Sunshine Coast, Gold Coast and Northern New South Wales.
Extended services such as snow tours involve complex logistical planning, and should be booked well in advance of the proposed travel dates.
If you need services to other locations please contact us to discuss your requirements.
Cancellations are penalty-free, providing you give us more than two days notice. We provide an 80% refund if you advise cancellation two days before and a 50% refund for 24 hours notice. Sorry, but we cannot give refunds for cancellations without warning on the booked day of travel.
Yes we do. Please discuss this at the time of booking.
Some of the coach fleet are toilet equipped. Your requirements should be discussed at the time of enquiry and booking.
Yes. All of our luxurious vehicles have air-conditioning for extra comfort.
Yes. Safety is one of our top priorities.
You or your clients have only to call our office if any items have been left on our coaches. Please note, however, that CoachLink cannot take any responsibility for lost property and it is up to individuals to ensure all items are removed upon departure.
No. CoachLink hires only chartered vehicles.
We recommend being at your pick up location at least 15 minutes prior to departure time. This gives adequate time for arranging luggage and seating passengers.
- Gold Coast Airport – nominated luggage carousel
- Brisbane Domestic Airport – nominated luggage carousel
- Brisbane International Airport – in Arrivals Lounge just after leaving customs.
Need a quote? Phone us now on
07 5563 1411